Interactive Teller Machines (ITMs) are redefining retail banking by merging digital convenience with personalized service.
NORTH CANTON, Ohio, July 9, 2025 — Global banking technology leader Diebold Nixdorf (NYSE: DBD) has successfully deployed its Interactive Teller Machines at Kuwait International Bank (KIB), marking a strategic expansion of next-generation self-service banking in the Gulf region. The implementation delivers a hybrid banking experience that combines ATM-like convenience with real-time access to banking specialists.
Currently operational at select KIB branches with planned nationwide expansion, the ITM network includes DN Series® terminals with video functionality. Kuwait-based Axis Solutions served as implementation partner for the project, supporting KIB’s digital transformation roadmap.
The platform enables customers to conduct complex transactions through high-definition video sessions with live tellers outside standard hours, while introducing several value-added services:
- Extended cash handling capacities for high-value deposits and withdrawals
- Check deposit and encashment services reducing in-branch visits
- Instant debit card printing with immediate activation
- Voice navigation and tactile interfaces for visually impaired users
- Civil ID updating functionality for regulatory compliance
Nawaf Al-Khrayef, Deputy General Manager of Retail Banking at KIB, stated: “This technology deployment represents a fundamental shift in how we engage customers – delivering banking experiences aligned with modern lifestyles while strengthening relationships. By integrating Diebold Nixdorf’s solutions, we’re setting new service benchmarks that reinforce our ‘Bank for Life’ philosophy.”
Axis Solutions Director Abeer Abu Sultan commented: “KIB demonstrates how forward-thinking institutions leverage self-service channels as competitive differentiators. Their strategic investment in Diebold Nixdorf technology is accelerating digital infrastructure development across Kuwait’s banking ecosystem.”
Habib Hanna, Diebold Nixdorf’s Managing Director for the Middle East, added: “We’re transforming banking convenience through technology that anticipates evolving consumer needs. The modular design enables cost-efficient maintenance while delivering comprehensive capabilities through a single terminal.”
Market Context
KIB operates as Kuwait’s Shari’ah-compliant banking pioneer with roots dating to 1973. Its ongoing digital transformation focuses on next-generation customer experience following the 2018 “Bank for Life” strategic pivot. The ITM rollout occurs amid increased consumer demand for hybrid digital-human banking interfaces throughout the GCC region.
Diebold Nixdorf supports over three-quarters of the world’s top financial institutions, driving branch transformation through integrated physical-digital solutions across 100+ countries.
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