Jingdong Auto Launches Emergency Flood Relief Service with 5-Minute Response

As torrential rains continue to lash eastern China, with the National Meteorological Center issuing an ongoing orange alert for heavy rainfall across seven provinces including Zhejiang, Jiangsu, and Shanghai, JD Auto (Jingdong Yangche) is rolling out an emergency rescue service. The initiative aims to assist motorists stranded by the severe weather conditions. According to the China Meteorological Administration, some regions will experience extreme downpours.

Leveraging its expansive network of over 6,000 service centers nationwide and a sophisticated intelligent dispatch system, JD Auto is promising a swift 5-minute response time to rescue calls. This rapid response is critical during flooding events where every minute counts. The company’s intelligent dispatch platform processes incoming requests in real-time, quickly identifying and dispatching the nearest service center. This network coverage extends from major urban hubs to more remote rural areas, ensuring timely support regardless of location.

The severe flooding poses significant risks to vehicles. Traditional combustion engine cars face the danger of engine failure due to water intake, while electric vehicles face potential high-voltage system damage if water breaches the battery packs. JD Auto is providing 24/7 nationwide roadside assistance, including breakdown recovery, tire changes, and vehicle towing. The company is also offering preventative measures, such as vehicle safety inspection packages that cover 24 key checkpoints and include windshield washer fluid top-ups. Additionally, customers can purchase a flood emergency kit containing a multi-function flashlight and a window-breaking hammer. The complete offering provides end-to-end support for customers both before and during severe flood events.

Motorists in need of assistance due to flood-related vehicle damage or breakdowns can access JD Auto’s rescue services through the JD app by searching for “rescue.” JD Auto stated that it is closely monitoring weather conditions across the affected regions and remains fully prepared to assist motorists in need, underscoring the company’s commitment to safety during the flood season.