AI agents

ServiceNow and OpenAI have formed a three-year strategic partnership to integrate OpenAI’s advanced generative AI models, including GPT-5.2, into ServiceNow’s platform. This collaboration aims to accelerate AI adoption in enterprise workflows, offering businesses enhanced AI agents and novel voice technologies. The alliance signifies a major trend of established software vendors partnering with AI leaders to commercialize new AI capabilities, potentially transforming how employees interact with business systems.

FUTR and Realbotix have partnered to integrate FUTR’s AI Agents with Realbotix’s humanoid robots, bringing digital intelligence into the physical realm. This collaboration allows users to connect their FUTR AI Agent to a physical robot for more intuitive interactions, voice commands, and secure data/task execution via FUTR’s payment infrastructure. The pilot program aims to enhance user engagement and explore commercial opportunities for physical AI.

Meta Platforms has acquired Manus, a Singapore-based AI agent developer, to bolster its AI investments. Manus, known for its foundational AI agent capable of complex tasks, has shown rapid growth. Meta aims to accelerate AI innovation for businesses and integrate sophisticated automation. The acquisition signals Meta’s aggressive strategy to secure AI talent and technology, following previous acquisitions like Scale AI and Limitless. Manus will continue its subscription services, with its employees integrating into Meta’s teams.

Agentic commerce, powered by AI, is poised to revolutionize online shopping. AI agents will autonomously search, compare, and purchase on behalf of consumers, streamlining transactions within conversational interfaces. Payment giants like Visa and Mastercard are building the infrastructure, with widespread adoption anticipated by 2026. This shift promises enhanced consumer experiences and benefits, though it presents challenges in security, liability, and merchant adaptation.

Microsoft denied a report that it lowered growth targets for its AI software sales, stating that neither quotas nor overall AI‑product sales goals have changed. The story alleged that most Azure Foundry sales reps missed a 50% growth target, prompting a scaled‑back quota, but Microsoft said the outlet conflated growth and quotas. Adoption of Azure Foundry faces integration hurdles, pricing concerns, and stiff competition from Google, Amazon and others. Analysts will watch conversion of pilots to contracts, deal sizes, and data‑integration improvements to gauge Microsoft’s AI‑driven growth.

Microsoft has introduced Agent 365, a tool for IT specialists to manage and govern the proliferation of AI agents within corporate environments. Agent 365 provides visibility into all AI agents, regardless of origin, allowing administrators to approve new agents, track usage, quantify time savings, and mitigate security risks. This centralized platform supports agents from various vendors, including Adobe, ServiceNow and those built on Azure AI Foundry. EY is an early adopter. The tool addresses the growing need for structured AI governance due to increasing AI agent adoption for task automation.

CrowdStrike has been named the Overall Leader in the 2025 KuppingerCole Leadership Compass report for ITDR, securing the highest innovation rating. The Falcon platform’s AI-powered protection secures human, non-human, and AI agent identities across hybrid environments. Its strengths include unified PAM with JIT access and platform consolidation for ITDR, endpoint, and cloud defense. The platform addresses the growing need for comprehensive identity security as attacks increasingly target diverse digital identities. CrowdStrike emphasizes its ability to protect the entire hybrid identity attack chain.

Perplexity AI accuses Amazon of “bullying” following a cease-and-desist letter demanding the startup prevent Comet users from making Amazon purchases. Amazon alleges computer fraud, claiming Perplexity lacks authorization and compromises user data. Perplexity argues Comet enhances shopping, while Amazon contends its agents degrade the experience. The dispute highlights tensions between tech giants and AI startups regarding platform integration, data security, and potential business model disruption, with Amazon developing its own AI shopping tools. The outcome could set precedents for AI integration in e-commerce.

Infosys launched Infosys Topaz Fabric on November 3, 2025, a platform designed to accelerate IT service delivery using AI. The composable architecture integrates data, AI models, and pre-built applications, offering services-as-software for IT operations, transformation, and cybersecurity. Featuring over 50 AI agents, Topaz Fabric aims to automate tasks and augment human capabilities. Nu Skin is already collaborating with Infosys to enhance its IT operations using the platform’s Agent Assist features. The launch addresses the growing demand for AI-driven IT automation.

Salesforce is launching Agentforce Voice, adding lifelike voice capabilities to its AI-powered customer service platform. This allows businesses to engage customers in spoken conversations with customizable AI agent voices. The move comes amidst increasing competition from companies like Sierra and investor concerns about AI’s disruption potential in the software industry. Salesforce is partnering with major communications providers and plans to release Agent Script software for further customization. While acknowledging potential workforce disruption, CEO Marc Benioff sees AI as an opportunity for efficiency and innovation.