Delivery Riders

JD.com and Shanghai delivery riders reached a landmark agreement, brokered by the trade union, guaranteeing full-time riders a minimum income of 5,000 RMB/month for their first three months and hourly rates of at least 25 RMB for contract workers. Key provisions include daily work hour caps at 11 hours with rest reminders, algorithm adjustments to extend delivery times in challenging conditions, speed limits of 25 km/h, provision of 50,000 smart helmets, and work suspensions during extreme weather. (94 words)

Ele.me has launched “Xiao E,” an AI-powered assistant for its delivery riders across China. Based on large language models, Xiao E provides voice-activated support through natural language processing, multimodal interaction, and real-time data analysis. It aids riders with tasks like weather updates and order management, leading to millions of daily interactions. The system also uses voice commands to streamline operations. Early adoption rates are promising, and Ele.me plans to further enhance Xiao E’s decision-making capabilities.

Viral videos of individuals in Meituan delivery uniforms depicting hardship have sparked controversy. Meituan refuted claims of fabricated scenarios, including a rider crying at 5 a.m. The videos, posted by accounts later found to be unregistered or recently registered, leverage emotionally charged themes for potential financial gain. Meituan is investigating and may pursue legal action, maintaining a zero-tolerance policy against defamation of delivery riders.

JD.com CEO Xu Ran revealed impressive earnings for the company’s food delivery riders. Full-time riders in Beijing, Shanghai, Guangzhou, and Shenzhen now average nearly RMB 13,000 monthly, a significant increase. This increase comes despite comprehensive benefits. JD.com’s delivery arm is rapidly expanding, with over 120,000 riders and processing over 25 million daily orders, highlighting the company’s commitment to sustainable growth in the food delivery sector.

Meituan launched a rewards program for delivery riders during China’s Gaokao to support students. Riders assisting with emergencies like forgotten IDs or transportation issues can receive bonuses and recognition as “Pioneer Riders.” The platform also exempts riders from penalties if their deliveries are delayed due to helping students or road closures related to the exam.