Delivery Service

UU Paotui, a delivery service, has accused Taobao Flash Delivery of plagiarizing its rider uniform design. In an open letter, UU Paotui highlighted similarities in color scheme (black and orange), design architecture (slim fit, angled lines), and functional details (reflective strips) between Taobao’s new uniforms and their own “Hurricane Series” launched in 2023. While acknowledging the designs aren’t identical, UU Paotui claims the overlaps have caused public confusion and damaged its brand image.

Didi Delivery has launched “Swift Compensation” for logistics, guaranteeing compensation for loss or delays unless user fault is proven. This user-centric service simplifies the objection process and enhances cargo safety. Additionally, Didi Delivery’s “Delayed Delivery Compensation” now offers apology coupons that increase with delay severity, with phased city rollouts planned.

A customer received a Labubu blind box order from ZTO Express with the individual boxes and bags missing, only leaving the figures. ZTO cited a delivery error and offered compensation, acknowledging similar issues with collectible deliveries. The incident highlights the importance of secure delivery, proper documentation for consumers, and choosing reliable shipping services, especially for valuable items.