Delivery Service

Didi Delivery has launched “Swift Compensation” for logistics, guaranteeing compensation for loss or delays unless user fault is proven. This user-centric service simplifies the objection process and enhances cargo safety. Additionally, Didi Delivery’s “Delayed Delivery Compensation” now offers apology coupons that increase with delay severity, with phased city rollouts planned.

A customer received a Labubu blind box order from ZTO Express with the individual boxes and bags missing, only leaving the figures. ZTO cited a delivery error and offered compensation, acknowledging similar issues with collectible deliveries. The incident highlights the importance of secure delivery, proper documentation for consumers, and choosing reliable shipping services, especially for valuable items.