Woman Buys Labubu Blind Box Online, Receives Six “Nude Dolls” with No Packaging

CNBC AI News, July 1st – A recent online shopping mishap has sparked a discussion about parcel integrity and delivery services. A woman took to a popular short-video platform to share her experience after ordering a 6-piece set of the coveted “Labubu” blind boxes. Delivered via ZTO Express China, she was dismayed to find that upon opening the package, she was left with six “naked” figures, entirely devoid of their original blind box packaging and individual bags.

In response, ZTO Express attributed the situation to a delivery error, stating the package was delivered to the wrong address and subsequently mishandled by the recipient. The company has since offered compensation of 200 yuan and promised to reship the same series of products. ZTO has acknowledged similar complaints and has established a dedicated task force to address issues concerning collectibles and trendy toy products.

Under regulations, it is explicitly prohibited for any entity or individual to tamper with, conceal, or destroy another person’s mail without authorization. Secure and intact delivery is fundamental to the reputation and operational integrity of any express delivery enterprise.

For consumers, choosing reputable express companies with strong customer service and reliable after-sales support is paramount. It is advisable to meticulously fill out shipping labels with details such as item name, specifications, quantity, and declared value. Once completed, the courier should verify this information. In cases involving valuable items, customers are encouraged to document the entire packaging process and shipping details with video evidence to provide proof in the event of loss or tampering.

When shipping high-value goods, purchasing insurance is strongly recommended. Recipients should also conduct thorough inspections of their parcels upon receipt to ensure everything is in order. Any discrepancies or damages should be reported immediately, with the item returned at the point of delivery. Preserving photographic evidence and promptly lodging complaints with relevant authorities are crucial steps in safeguarding consumer rights.