product quality

Gree’s Chairwoman Dong Mingzhu described the home appliance industry as relentlessly “cutthroat,” driven by price competition rather than technological advancement. She stressed the importance of genuine dedication and quality, advising manufacturers to focus on creating energy-efficient, comfortable, and health-conscious products. Dong emphasized that manufacturers should avoid deceiving consumers with cheap, low-quality goods, as this ultimately erodes customer trust and respect. She believes maintaining high quality standards will ultimately be recognized by consumers.

Sam’s Club faces accusations of “shrinkflation” despite its massive daily revenue. Members are reporting diminished product quality, specifically citing a decline in the weight and durability of the private-label purple facial tissues. Customers have documented weight reductions of up to 8.2% in tissue packages purchased between 2022 and 2025. Disgruntled members question the lack of transparency regarding these changes and whether membership fees are truly being reinvested in product quality. A customer service representative only offered a refund.

China’s State Administration for Market Regulation (SAMR) is launching a 2025 product quality supervision campaign, inspecting 164 product categories across manufacturing, distribution, and online platforms. The initiative emphasizes consumer safety, especially for children’s products and items like power banks and e-bikes, with a 70% increase in live streaming platform inspections. The campaign follows a power bank recall prompted by safety concerns and focuses on emerging sectors. Results will be publicly disclosed.

Dorvi, a feminine hygiene brand co-founded by Huang Zitao, addressed consumer concerns about black specks in its products. The brand clarified these are harmless byproducts of the manufacturing process, exceeding industry visual inspection standards. Dorvi is offering replacements, emphasizing transparency and inviting feedback. Huang Zitao also issued a statement, inviting media and customers to observe the production, including online oversight for all existing customers.