CNBC AI News – May 30th – A consumer complaint has surfaced alleging that a refrigerator, serviced by a major appliance repair platform, failed just five months after the initial repair, raising serious questions about the quality and practices of the repair service.
The consumer reported that their refrigerator stopped cooling in January. After an inspection by a technician from the repair platform, the issue was diagnosed as a refrigerant leak, with a subsequent recharge costing over 500 yuan.
Post-repair, the refrigerator began emitting unusual noises, a problem the consumer had not experienced before. When contacted, the technician dismissed the sound as normal “aging” of the appliance.
Despite reservations, the consumer continued using the refrigerator until May 26th when it completely stopped functioning.
The initial technician was called back to assess the failure and, according to the consumer, provided a cursory diagnosis stating the unit was “unrepairable.”
Subsequent inspections by two other independent professional repair technicians revealed a far different picture.
The first technician concluded that the initial repair had overcharged the unit with refrigerant, leading to compressor damage, and that the unusual noises were a clear indication of this damage.
The second repair technician speculated that excessive methanol might have been used during the initial refrigerant refill.
Experts note that the use of methanol, even in regulated quantities, isn’t generally recommended in modern appliance repairs.
The consumer has reportedly filed a formal complaint with the repair platform.
On the morning of May 29th, the consumer received a call from an individual who claimed to be a regional director of the repair platform, who dismissed the claim in no uncertain terms.
The company in question is a well-known name in the home appliance repair market, advertising that its services extend to repairing essentially anything, with the exception of emotional issues. However, it is now facing a crisis of confidence as it has quickly become a hub for consumer complaints.
The company has been publicly criticized on national television.
Data from consumer complaint platforms indicates that this repair platform has been the subject of over 7,000 complaints, citing issues such as poor customer service, subpar repair quality, and instances of inflated pricing.
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