CNBC AI News – June 30, 2025. The ticketing platform Damai has issued an urgent apology following significant disruptions to the public sale of tickets for Luhan’s highly anticipated concert in Xi’an.
In a statement released late yesterday, Damai admitted responsibility for a critical error in scheduling that caused the public ticket sales, originally slated for 7:07 PM on June 29, 2025, to fail to launch as intended. The issue stemmed from a misconfiguration of priority ticket access by Damai staff.
Following discussions with the concert’s organizers, Damai outlined its corrective measures for the 6,731 orders placed after the initial 7:07 PM sales window, which accounted for 8,128 tickets.
These measures include:
1. Full refunds will be processed for all orders placed after 7:07 PM on June 29th.
2. Customers who successfully secured tickets after 7:07 PM will receive a 3% discount voucher, applicable to any remaining dates in Luhan’s current China tour.
3. Priority access holders who secured tickets during the disrupted window will retain their priority status.
4. Non-priority users who successfully purchased tickets after 7:07 PM will be granted one-time priority access for subsequent Luhan tour dates in mainland China.
5. The rescheduled public sale for Luhan’s Season 4 Asian Tour Xi’an stop will commence again on June 30, 2025, at 7:07 PM. After accounting for the refunded tickets and previously sold priority tickets from 6:07 PM to 6:12 PM, the total available tickets for both Xi’an dates are guaranteed to be no less than 13,400.
However, the apology has done little to quell fan frustration. The comments section of Damai’s announcement has seen an outpouring of user complaints, with many feeling unfairly treated and accusing the platform of attempting to shift blame for its operational failures onto consumers. Some fans reported that despite intending to use their priority access for a later concert, the system bug seemingly forced them to expend this valuable one-time privilege, jeopardizing their chances for future ticket purchases.
This incident highlights the intense competition within China’s ticketing market. Damai, formerly China Ticket Online founded in 1999 and rebranded in 2005, was fully acquired by Alibaba in 2017. For a significant period, it dominated the market, holding over 70% share in the commercially viable ticketing sector, covering everything from concerts and theater to sports events. However, the rise of platforms like Maoyan and Piaoxiu has fragmented this landscape, intensifying the pressure on established players like Damai to maintain customer trust and operational integrity.
Original article, Author: Tobias. If you wish to reprint this article, please indicate the source:https://aicnbc.com/3630.html
