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CNBC AI News – July 25th – Ele.me, a leading food delivery platform, today unveiled its X3 AI-powered smart helmet, marking a significant upgrade in AI capabilities, operational efficiency, and rider safety. The company also announced its “Smart Equipment Care” initiative.
As part of the initiative, Ele.me delivery riders, known as “Blue Knights,” can purchase the smart helmet and accompanying smart earbuds at a discount of at least 70% through the rider app marketplace. The smart helmet, originally priced at ¥199, is available to Blue Knights for just ¥99.
High-performing and senior-level riders are eligible to receive a free smart helmet, while new riders can earn a complimentary smart helmet and earbud set upon completing the initial training program.
The Ele.me X3 smart helmet features the industry’s first AI assistant dedicated to delivery riders. Riders can deeply integrate with the “Xiao E” AI agent through the Ele.me rider app (“Fengniao”). By using voice prompts like “Xiao E, Xiao E,” riders can trigger functions such as confirming store arrival, order pickup, and delivery completion, checking order volume, income, and weather updates, and activating automatic navigation.
The AI assistant proactively engages riders in key situations, including broadcasting assigned orders, confirming arrival at the pickup location, detecting if the delivery address is inaccessible by elevator, relaying user messages, and issuing impending timeout reminders.
The helmet also boasts a 50-meter visible automatic induction taillight and non-ear-canal noise-canceling earbuds with over 50 hours of continuous audio playback.
On the safety front, Ele.me has upgraded its helmet-based “collision detection” and “posture detection” features.
Leveraging a nine-axis sensor and infrared wear detection system, the smart helmet can detect abnormal rider status in the event of an accident. It then initiates a rapid response system through “accident detection, warning + system response, handling + emergency rescue” to quickly address traffic incidents or other emergencies involving riders. This proactive approach could significantly reduce response times and potentially mitigate damages.
The helmet also introduces a new indoor mapping and navigation feature. By identifying the delivery order status and the rider’s real-time location, the system provides accurate route planning and voice-guided navigation within complex environments. This is a significant development, addressing the “last 50 meters” problem that plagues delivery services in densely populated urban areas.
Currently, the indoor navigation feature covers 30 malls, including Shanghai’s LU·ONE, Shanghai Nanxiang Impression City MEGA, Beijing’s Livat Centre, and Beijing CapitaMall (Wangjing).
Ele.me projects that the indoor navigation system will expand to over 300 malls nationwide within the next six months, streamlining delivery operations and improving rider efficiency in challenging environments.
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