CNBC AI News, August 24 – Meituan, China’s leading online platform for on-demand delivery and services, is facing scrutiny after multiple users reported discrepancies with order refunds. Social media platforms have been buzzing with complaints from users who claim that refunds for Meituan orders have not been credited to their accounts, despite order statuses indicating otherwise. Screenshots of order details and payment account statements have been widely circulated as evidence.
Intriguingly, some users have delved into their historical Meituan order data, discovering similar issues dating back as far as a decade. This raises questions about the consistency and reliability of Meituan’s refund processing systems over time.
One user highlighted a potential red flag: “If the refund progress shows ‘Successfully Accepted’ or ‘Refund Completed,’ it doesn’t necessarily mean the money has been refunded. It needs to show ‘Refunded to xx Account.'” This suggests a potential disconnect between the system’s internal status updates and the actual transfer of funds to users’ accounts.
Self-investigations by users have revealed that multiple Meituan orders across various payment channels are affected by this issue. In these cases, contacting customer service and resubmitting the refund request appears to trigger the actual refund process, with the status subsequently changing to “Refund Completed.” This workaround, however, underscores the underlying problem with the initial refund processing.
Responding to inquiries about the missing refunds, Meituan customer service stated: “Refunds are generally returned via the original payment method. Non-receipt can occur if the payment account is abnormal or has been canceled, making it impossible to refund to the original account.” This explanation points to potential technical challenges in processing refunds to inactive or problematic accounts.
The company advises users experiencing this issue to provide alternative bank account details for the refund to be processed. While this offers a solution, the recurring nature of these complaints indicates a possible systemic issue that warrants further investigation from Meituan. Investors will be watching to see how Meituan addresses these concerns to maintain user trust and avoid potential regulatory scrutiny.
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