Customer service
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How Outrageous is Telecommunications Fraud? Douyin (TikTok) Blocks Over 4 Million Scam-Related Content Items Daily
To enhance user safety, TikTok launched an “Anti-Fraud Open Day” and an alliance with regulators. The platform combats scams, particularly impersonation and cross-platform redirect fraud, through customer service verification and AI-powered content moderation. TikTok bans over 80,000 scam accounts daily, blocks millions of suspicious content, and issues millions of warnings, protecting an average of 50,000 potential victims daily.
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Hotel Booking Confirmed, No Room Found: Gaode Maps Blames Service Provider for “Ghost Orders”
A customer using a Chinese navigation app reported a problematic hotel booking experience. Despite a confirmed reservation and payment for an Atour Hotel in Hangzhou, the room wasn’t available upon arrival. The customer faced extra costs and poor customer service, receiving an inadequate refund and compensation. The app displayed misleading booking information and provided vague responses when questioned. The incident raises concerns about platform accountability in China’s online travel market.
