Customer service

WeChat warns of a new online shopping scam where buyers receive incorrect items. Scammers provide QR codes for “customer service,” leading to phishing attempts. Victims are lured into downloading apps and transferring funds through promises of compensation or task rewards. WeChat advises using official platform customer service for after-sales issues and cautions against trusting excessive compensation offers or prepayment requests.

To enhance user safety, TikTok launched an “Anti-Fraud Open Day” and an alliance with regulators. The platform combats scams, particularly impersonation and cross-platform redirect fraud, through customer service verification and AI-powered content moderation. TikTok bans over 80,000 scam accounts daily, blocks millions of suspicious content, and issues millions of warnings, protecting an average of 50,000 potential victims daily.

A customer using a Chinese navigation app reported a problematic hotel booking experience. Despite a confirmed reservation and payment for an Atour Hotel in Hangzhou, the room wasn’t available upon arrival. The customer faced extra costs and poor customer service, receiving an inadequate refund and compensation. The app displayed misleading booking information and provided vague responses when questioned. The incident raises concerns about platform accountability in China’s online travel market.