Meituan

A man has been detained for 10 days for repeatedly defrauding food delivery couriers through fraudulent refund claims. He allegedly made multiple orders, then claimed non-delivery to illicitly profit. Meituan reported the user had 11 orders since April, with six flagged for suspected malicious compensation totaling 678.91 yuan. The platform is cracking down on such schemes, having intercepted millions of fraudulent attempts this year.

Meituan’s instant retail platform experienced an unprecedented surge on July 5th, processing over 120 million orders, with food delivery exceeding 100 million. This marked the start of the summer season and led to temporary server disruptions due to overwhelming demand. Meituan assured users and merchants that services were restored and negative impacts would be mitigated.

Fitness studio closures and pre-paid service scams erode consumer trust. The article highlights systemic fraud in the fitness industry and similar sectors. Government regulations and Meituan’s “Worry-Free Life” program aim to protect consumers through compensation, service guarantees, and AI-driven risk detection. Meituan’s initiative promotes standardization and online transformation in service retail, fostering a shift towards more ethical and sustainable business practices.

Meituan is restructuring its instant retail operations, expanding offerings while withdrawing from unprofitable regions. The company assures no layoffs for full-time employees and honors job offers to new graduates. Meituan Select is undergoing strategic upgrades, including exploring new retail models. Employee compensation and benefits remain unaffected. Service shutdowns are underway in several provinces due to regional business adjustments.

Viral videos of individuals in Meituan delivery uniforms depicting hardship have sparked controversy. Meituan refuted claims of fabricated scenarios, including a rider crying at 5 a.m. The videos, posted by accounts later found to be unregistered or recently registered, leverage emotionally charged themes for potential financial gain. Meituan is investigating and may pursue legal action, maintaining a zero-tolerance policy against defamation of delivery riders.

JD.com founder Liu Qiangdong revealed his intent to enter China’s food delivery market, signaling a major competitive challenge to Meituan. He hosted a dinner with key industry figures, including Meituan’s founder Wang Xing, to announce his plans. JD.com launched its food delivery service focusing on quality and lower commissions. It also provides full social security and insurance for its delivery workforce, aiming to attract talent and disrupt the market.

Meituan has delivered its 1 millionth smart helmet, showcasing its dedication to rider safety and operational efficiency. The helmets feature voice interaction, fall detection, weather alerts, and AI-powered route optimization. This technology aims to minimize distractions, expedite accident response, and improve delivery logistics. The program has continuously evolved since 2020, with recent iterations focusing on rider comfort and safety.

Meituan’s annual shareholder meeting, led by CEO Wang Xing, was a structured affair with executives primarily reading prepared scripts. Questions covered topics like competition, flash sales, tech advancements, and overseas expansion. Shareholders expressed frustration, leading to a smaller discussion. Despite this, Meituan reported strong Q1 2025 results, with significant revenue and profit growth across its core local commerce and new initiatives segments, driven by robust delivery and online marketing services.

Meituan launched a rewards program for delivery riders during China’s Gaokao to support students. Riders assisting with emergencies like forgotten IDs or transportation issues can receive bonuses and recognition as “Pioneer Riders.” The platform also exempts riders from penalties if their deliveries are delayed due to helping students or road closures related to the exam.

Meituan reported strong Q1 revenue of 86.6B yuan ($11.9B), up 18% YoY, reinforcing its 65% dominance in China’s food delivery sector. CEO Wang Xing vowed to defend market leadership as JD.com injects $1.4B into its new “100 Million Subsidy” program, covering 126 cities with 300,000 partnered restaurants. While JD offers up to 25-yuan daily coupons to challenge competitors, Meituan counters with AI-driven logistics and enhanced membership benefits. Analysts suggest the rivalry may pressure margins but spur service quality improvements, accelerating industry consolidation in the $150B market.